LaTour Hotels and Resorts

As the President and CEO of world famous Kimpton Hotels and Restaurants, Tom grew the company from one hotel to over 45 at the time of his retirement. Kimpton is one of the most highly regarded Hotel companies in the United States and outperforms on a consistent basis all other hotel companies in the deluxe sector regarding service performance. In 2008, Tom decided to return from his short retirement (six months) and launch his own personal brand of Hospitality Management of Luxury Assets. Tom named this new brand, The LaTour Signature Group, and formed a Joint Venture agreement with ResortCom International, adding not only stature and competence to ResortCom, but adding immediate depth to his fledgling organization. Since that time, LaTour Signature Group has been active in the field of seeking and acquiring management agreements for high quality properties which fit within the LaTour Brand.

Mr. Small has worked on six continents and has held key management positions at some of the world's leading properties, with perhaps the broadest and most extensive background in the hospitality industry.

Today, he heads Tapestry Resorts and LaTour Hotels and Resorts, two of the newest and most innovative brands in the mixed use development industry.

Mr. Small’s most notable accomplishment was transforming the Shangri La Hotel Singapore into the number one hotel in the world, a title held for multiple years. At 26, he was the youngest general manager of a major San Diego hotel. From there, he served as general manager of the San Diego Town and Country Hotel and Convention Center, where with 1,000 rooms and a 5,000 person banquet capacity, he doubled its profit in the first year.

He has operated hotels, resorts, safari game lodges and cruise ships. While under his management, these entities received worldwide recognition as leaders in the industry, with properties including:

Sun City Resort, Top 10 Resort Destinations in the World (South Africa)
Westgate Plaza, Best New Hotel in the World
Sugarbush Resort, one of the Top Resorts in the U.S. (Vermont)
Block Hotels (Africa’s oldest hotel group)
Royal Lahaina Resort, one of the Premier Resorts in Hawaii from 1970 to 1980 (Maui)
Royal Viking Line, Best Cruise Line in the World
Princess Cruise Lines, Best and Most Accomplished Entertainment Programs in the World
Sitmar Cruises, Best Service and Children’s Programs in the World

A leader in the vacation ownership industry, Mr. Small has helped facilitate the growth of the industry into the reputable and profitable business it is today – one skillfully managed resort at a time. He has pioneered many of the programs that have become standards within the industry, including modernizing the vacation club concept, introducing full-service concierge programs (including Les Clef D’or) and many other services.

Previously, Mr. Small was President of International Resort Management, Senior Vice President of RCI and Chief Operating Officer of RCI Management, the most highly awarded and regarded management group in the timeshare and vacation ownership industry. During his tenure as Chief Operating Officer with RCIM, he was instrumental in growing RCIM from 19 resorts to over 43, in three and a half years. Under his leadership, RCIM won 40 American Resort Development Association (ARDA) awards, and was also named as the Employer of Choice in the Timeshare Resort Industry by ARDA.

In 2002, IRM merged with Resort Communications to form ResortCom International. ResortCom International successfully provided a wide range of hospitality services. While Small remains chairman of ResortCom International, in 2009, he and his team consolidated ResortCom’s hospitality services into one brand, Tapestry Resorts.

Jeff Healy is a California C.P.A. Under his presidency, since 1998, Resort Communications (now ResortCom International) has become a leading provider of financial, administrative and marketing services to the resort, fractional and timeshare industry. Jeff is a results-oriented leader. His prior roles in the client position of developer and homeowner’s association board member reinforce his company’s capabilities to provide what a client needs. Jeff’s career began with KPMG Marwick, after graduating from San Diego State University with a B.A. in Accounting. An outstanding performer, within five years he was named Senior Manager specializing in real estate, banking and service industries. Jeff then served as Executive Director/CFO of The Villa Group. His role as Executive Director from 1993-98 was critical in the success of this major developer of Mexican resort and fractional properties. During his career, Jeff’s innovative philosophy of portfolio management and financial services easily earned both his former employers and his present clients millions of dollars with increased revenue and decreased expenses. It is widely acknowledge that this financial acumen, along with Jeff’s highly regarded information technology expertise have brought ResortCom and its growing client base to the 21st Century.

Luis holds an MBA from the prestigious Instituto Tecnológico Autónomo de México and has participated in executive programs in the Cornell Hotel School, the University of California at Berkeley and the Massachusetts Institute of Technology. Before joining LaTour Hotels and Resorts, Luis was the Chief Financial Officer for Grupo Real Turismo, which owned and managed the Camino Real – Westin hotels and resorts, the Calinda – Choice hotels and resorts and Club Maeva and the Casolar holdings in Manzanillo. In the 10 years he worked for RCI Latin America he was the regional CFO, Business Development Director, Managing Director for RCI Mexico and Senior Vice President and Managing Director for all of RCI Latin America, with responsibility for the five RCI offices in the region: Mexico, Venezuela, Colombia, Brazil, Argentina and Chile. He then went to work as the Chief Executive Officer for Grupo Costamex, where he restructured the company’s operations and helped develop the Park Royal Hotels & Resorts brand when he acquired the Acapulco, Ixtapa, Los Cabos and Puerto Rico properties for the group and financed the renovation and expansion of the Cozumel and Cancun assets

Charlie is currently a senior officer with LaTour Hotels and Resorts with responsibilities for the Customer Contact Centers, Travel Division and Human Resources. He has spent over 35 years in senior leadership positions in the Travel, Transportation, Airport Management and Hospitality Industries, living and working in thirteen cities in the US and two in Australia. Charlie has been president of a $80 million Travel Company, Balboa Travel, President of a 24 unit hospitality company, The Peninsula Group, Senior VP of Operations and Customer Service for a 9 Ship Cruise Line, Princess Cruises, Managing Director responsible for 5 airports in Australia, Airport Group International, Vice President Customer Service for two airlines, Pacific Southwest Airlines (PSA) and US Airways, and Chief Operating Officer for a $200 million division of a major airline, Trans World Airlines. Charlie has also helped a variety of companies maximize the performance of their workforce as a performance consultant. He holds a Masters Degree in Business from Central Missouri State University and is an Executive Leadership Coach certified by Georgetown University.

Alex comes to LaTour Hotels and Resorts with a very strong background in operations, customer service and IT. He has served as the Vice President of Operations of Onvoi Business Solutions (Sacramento) and as a Director of IT of several high tech and service companies, primarily in the San Francisco Bay area. Originally from Munich, Germany, he has lived in the US for the past fifteen years. His primary focus is managing the day-to-day operations of the financial services division. He has been instrumental in recommending various process improvements that have allowed the company to become more efficient, more consistent, and stronger at handling the growth of new business.

Peter is one of the key senior management team members and has helped guide LaTour Hotels and Resorts to unparalleled growth and stability. He has created the operating standards, quality assurance programs, and training and development for LaTour Hotels and Resorts’ on-property service delivery. Through his involvement and leadership the company has grown from two resorts to over 15 currently managed today. Peter is an accomplished leader who holds a Master’s in Finance and Administration from University of Redlands, Whitehead College and an Accounting degree from California State University, Fullerton. Previously, Peter was Director of Finance for RCIM the timeshare industry’s leading management organization.

Ken is responsible for the development and implementation of LaTour Hotels and Resorts’ reservations, resort trading and owner services. Ken has extensive background in the travel and vacation industry. For over 30 years, he has held key management for Pacific Southwest Airlines (PSA), Sitmar and Princess Cruises, Radisson Diamond Cruises, The Moorings (the world’s largest sailboat chartering company), Balboa Travel and RCI Management. While under his management, each of the areas both grew and achieved recognition for being industry leaders in each field. All of these management positions are related to marketing, customer service and/or call center management.

Hannah is the Director of Sales and Marketing for LaTour Hotels and Resorts overseeing all sales and marketing initiatives for the rental division. Hannah’s focus is to deliver a results – driven rental platform that generates growth in revenue for its stakeholders. Hannah brings over 13 years of experience in the hospitality industry. She started her career with RCI Management in 1997 and later returned to ResortCom as the customer relations manager. Hannah reenergized her team and increased service levels to over 45,000 timeshare owners. Her efforts also won her the 2003 Gold ARDY for Customer Relations. In her sales and marketing positions, Hannah has consistantly achieved over 100 percent of the set sales goals. Hannah is a graduate of the California State University, San Bernardino with a B.A. in Business Administration and Marketing.